Lived experience insight
Built from first-hand understanding of sensory challenges, visitor uncertainty and accessibility barriers.
About Nysa
Built from lived experience. Focused on better visits.
Nysa is a neurodivergent-led sensory accessibility consultancy helping organisations make unfamiliar places easier to understand before a visitor arrives.
It was founded from lived experience of autism, sensory overwhelm and the uncertainty that unclear visitor information can create.
Our approach
Evidence-informed accessibility shaped by real visitor experiences.
Our work combines lived experience, sensory insight, accessibility guidance and digital tools to reduce uncertainty and help people access venues with greater confidence.
Environmental assessment
Structured observation, environmental measurements and journey mapping help us understand how a venue may be experienced.
Practical recommendations
Findings become realistic opportunities to improve confidence, predictability and inclusion.
Visitor confidence
Every assessment and resource is designed to help visitors understand what to expect before arrival.
Why Nysa exists
Accessibility should begin long before a visitor arrives.
When information is unclear, an unfamiliar venue can feel unpredictable. Sensory information, visual guidance and practical accessibility resources allow people to plan in a way that works for them.
By making the visitor journey easier to understand, organisations can create more predictable, welcoming experiences for everyone.
Clear information can help visitors:
- understand the venue and its sensory environment
- identify useful facilities and available support
- prepare for unfamiliar routes and spaces
- make informed decisions before travelling
- arrive with greater familiarity and confidence
A consistent methodology
The Nysa Sensory 360 Framework.
The Framework helps organisations better understand how visitors may experience their environment. It combines lived experience, structured observation, environmental measurements and visitor journey mapping.
It underpins every Nysa assessment, guide, sensory map, virtual tour and digital venue profile.
Sound
Noise, echo, competing sounds and predictability.
Lighting
Brightness, glare, reflections and transitions.
Crowding
Queues, personal space and social demand.
Smell
Environmental smells, ventilation and air quality.
Comfort
Temperature, seating, shelter and conditions.
Navigation
Wayfinding, signage and visitor information.
Regulation
Places and support to pause, regulate and recover.
“Accessibility should not be an afterthought. It should be part of every visitor journey.”
Why the name Nysa?
A name inspired by sanctuary, growth and protection.
In Greek mythology, Nysa is described as a place of sanctuary and protection. Those ideas reflect our aim to help make environments feel clearer, calmer and more welcoming.
Our vision
Where everyone belongs.
We want a future where clear sensory and accessibility information is as expected as opening times, directions and ticket information—helping every visitor understand what to expect before they arrive.
Who we work with
Support tailored to the venue, visitors and goals.
Nysa works across the public, private and third sectors, from individual venues to multi-site organisations. We support projects across the UK, with a particular focus on North Wales and the North West.
Visitor attractions
Museums and heritage
Leisure centres
Theatres and arts venues
Festivals and events
Libraries and community spaces
Parks and public spaces
Healthcare and education
Councils and local authorities
Start a conversation
Let’s make visitor experiences more inclusive.
Whether you are beginning your accessibility journey or improving existing resources, Nysa can help you find a practical starting point.