Noise levels, echoes, competing sounds, sudden changes and the predictability of the sound environment.
The methodology
The Nysa Sensory 360 Framework.
A structured, neurodivergent-led methodology designed to help organisations better understand how visitors experience their environment.
It combines lived experience, structured observation, environmental measurements and visitor journey mapping to create practical recommendations and useful visitor information.
Why a sensory framework?
Bridging the gap between access and lived experience.
Accessibility assessments often focus on physical access and legal compliance. These are essential, but they do not always explain what an environment may feel like to a visitor or help someone understand what to expect before arrival.
The Nysa Sensory 360 Framework bridges that gap by combining lived experience and structured evidence to identify opportunities for greater confidence, predictability and inclusion.
The goal is simple:
Help organisations understand the complete visitor environment and provide the clear, practical information people need to prepare for a visit.
- look beyond a checklist of physical features
- consider the journey from planning to departure
- recognise that people experience environments differently
- turn findings into useful action and visitor information
How it works
A clear process from discovery to ongoing improvement.
The process is tailored to each organisation, while the Framework provides a consistent structure for gathering evidence and translating it into practical outcomes.
- 01
Discovery
We understand the organisation, its visitors, objectives and existing accessibility information.
- 02
Assessment
We evaluate the visitor journey and sensory environment using the seven Framework pillars.
- 03
Evidence
We gather structured observations, photography, journey mapping and measurements where appropriate.
- 04
Recommendations
We identify practical opportunities to improve confidence, predictability and inclusion.
- 05
Visitor resources
Evidence is translated into guides, sensory maps, tours and digital venue information.
- 06
Ongoing improvement
Resources can be reviewed and updated as the environment, visitor needs or organisational priorities change.
Seven connected pillars
Understanding the complete visitor environment.
Each pillar focuses attention on a different part of the sensory and visitor experience. Together they create a rounded, consistent view of the environment.
The Framework does not assume everyone will experience a space in the same way. Its purpose is to make conditions clearer and support informed choice.
Brightness, glare, reflections, flashing or flickering light and transitions between different lighting conditions.
Visitor numbers, queues, movement, personal space, waiting and the level of social interaction a journey may require.
Environmental smells, their strength and predictability, ventilation, airflow and overall air quality.
Temperature, seating, shelter, shade, weather exposure and other conditions that may affect physical comfort.
Quiet spaces, seating, rest areas, alternative routes and support that may help visitors pause, regulate and recover.
Evidence-informed
A rounded understanding, not a single viewpoint.
The Framework brings together complementary forms of evidence. The exact combination is scaled to the venue and the project.
Lived experience
Neurodivergent insight helps focus attention on uncertainty, sensory demand and the information visitors may need.
Structured observation
A consistent review of the environment, visitor touchpoints and changes across the journey.
Environmental measurements
Relevant conditions can be measured where this adds useful context to the assessment.
Visitor journey mapping
The experience is considered from planning and arrival through to navigating, participating and leaving.
Photography and documentation
Visual evidence records important routes, spaces, facilities and information for later resource creation.
Practical recommendations
Findings are translated into realistic opportunities that reflect the organisation and its priorities.
The outcome
Better information. Better confidence.
The Framework helps organisations make thoughtful improvements and communicate the visitor experience more clearly, so people can prepare in a way that works for them.
Greater confidence
Visitors can make informed decisions and arrive with a clearer understanding.
Better preparation
Useful information supports individual planning before a journey begins.
More predictability
Routes, conditions, facilities and support become easier to anticipate.
Practical improvements
Organisations receive realistic recommendations linked to the visitor experience.
Clear visitor information
Evidence can be turned into guides, maps, tours and other useful resources.
More inclusive environments
Accessibility becomes part of the whole visitor journey, not an afterthought.
Understand your visitor environment
Ready to find a practical starting point?
Tell us about your organisation, visitors and priorities. We can explain how the Framework would be applied to your venue and the resources you need.